Privacy Policy

Privacy Policy

Last updated: June 30, 2026

1. Introduction

HUMRAH Freight is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your data when you use our platform.

2. Information We Collect

Account Information: Name, email, phone number, CNIC, business name, and address.
Usage Data: IP address, device information, and activity logs.
Location Data: Real-time carrier location during active shipments for tracking purposes.

3. How We Use Your Information

To create and manage your account.
To match shippers with available carriers.
To resolve disputes.
To send notifications about shipments, quotes, and platform updates.
To comply with legal obligations.

4. Sharing Your Information

We do not sell your personal data. We may share information with:

Other Users: Necessary contact and shipment details to complete a booking.
Service Providers: Firebase (notifications) and Supabase (hosting).
Legal Authorities: When required by law.

5. Location Data

Carrier location is tracked only during active shipments and is visible to the assigned shipper only. Tracking stops once delivery is complete.

6. Data Retention

Your data is retained while your account is active. Deleted accounts are removed within 30 days.

7. Your Rights

Update your personal information via profile settings.
Request account deletion at any time.
Opt out of non-essential communications.

8. Security & Limitation of Liability

We use industry-standard encryption to protect your data. HOWEVER, IN ANY CASE AND UNDER NO CIRCUMSTANCES SHALL THE COMPANY (FREIGHTPK / HUMRAH FREIGHT) BE HELD RESPONSIBLE OR LIABLE FOR ANY DATA BREACHES, SYSTEM LEAKAGES, UNAUTHORIZED ACCESS, OR LOSS OF PERSONAL INFORMATION RESULTING FROM THIRD-PARTY MALICIOUS ATTACKS OR PLATFORM ERRORS.

9. Changes to This Policy

We will notify you of significant changes via email or in-app notification.

10. Contact

For privacy inquiries, contact us at supportaigentro@gmail.com